• 07984 598 149 / 0115 837 6908
  • discordiatechnology@gmail.com

Business Support and Service Agreements

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Business Support and Service Agreements

When time is money a timely professional fix can be a must when deadlines are pressing. Our team supports servers, networks and systems for in-house and web services around the clock for own own servers and can also be available for yours and your staff in the form of ticket and email support, phone and voice-over-internet, or on-site at short notice in the Derbyshire and Nottinghamshire regions.

If you take out a service level agreement with us our team is readily available for technical support, and we offer discounted standard charges and regular service rates.

When taking on new clients we will take the time to familiarise ourselves with your systems and business model as well as setup remote management systems and provide point-of-contact information for your self and I.T. team to easily get in contact.

We can function as a 3rd line of support for overburdened technical staff support lines on an ad-hoc basis or take ownership of responsibility for problem diagnosis and solutions provision on a system-wide level.

We will provide the consultancy and tuition necessary to plan effective level of service that ensures uptime and still maximises productivity at a realistic cost.

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